Privacy Policy

Introduction

This Privacy Policy explains how LangEase (“Company,” “We,” “Us,” or “Our”) collects, uses, shares, and otherwise processes your personal data, as well as your rights regarding your personal data.

We provide you with our website https://langease.ai and the services made available through this platform (“Services”). When you use the Service or interact with us (e.g., via email or support chat), you may provide us with your personal data. This Privacy Policy explains how we handle and protect your personal data.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with its terms, please do not use the Service.

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions will apply regardless of whether they appear in singular or plural.

Definitions

• “Account” means a unique account created for You to access our Service or parts of our Service.
• “Device” means any device that can access the Service, such as a computer, smartphone, or tablet.
• “Personal Data” means information that relates to, describes, or identifies You, such as your name, email address, or any uploaded content.
• “Service Provider” means any natural or legal person who processes data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, or assist in analyzing how the Service is used.
• “You” means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Types of Data Collected

Information You Provide to Us

When you use or access the Service, create an Account, send us a message, or participate in platform activities, you may voluntarily provide personal data, such as:

• Name and email address.
• Files or content uploaded for localization (e.g., documents, videos, audio, or images).
• Communications, including messages sent via email, live chat, or other forms.

Information Collected Automatically

Certain information is collected automatically when you use our Service. This may include:

• Browser data: IP address, browser type, browser language, and usage patterns.
• Device data: Device type, operating system, and location.
• Usage data: Date, time, and duration of your activity on the Service.
• Analytics data: Traffic patterns, usage trends, and performance data.

Information Collected from Third Parties

We may receive data from external platforms or services, including:

APIs such as Google Cloud API and ElevenLabs for processing your localization tasks.

Public databases or third-party platforms that enhance the functionality of our Service.

Use of Your Personal Data

LangEase uses your personal data for the following purposes:

• To provide and maintain the Service: Ensuring optimal performance and user experience.
• To manage Your Account: Allowing access to features and functionalities as a registered user.
• To contact You: Sending updates, notifications, and transactional emails related to the Service.
• To improve the Service: Conducting data analysis and identifying usage trends to enhance functionality.
• To ensure security: Monitoring activities for fraud prevention and safeguarding your data.
• For business transfers: Evaluating potential mergers or acquisitions where your data may be transferred under new ownership.

Sharing Your Data

Your data may be shared in the following circumstances:

• With Service Providers: Trusted third parties (e.g., Google Cloud API, ElevenLabs) to facilitate and enhance the Service.
• With Affiliates and Business Partners: To provide joint offerings or additional services.
• With legal entities: If required by law or to protect our rights.
• With Your consent: In cases where explicit consent is given.

Data Retention

LangEase retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Uploaded files for localization are retained temporarily and are deleted after [specify retention period, e.g., 30 days] unless required for legal or support purposes.

Data Security

We implement industry-standard security measures, including encryption, access controls, and secure servers, to protect your data. While we strive to maintain robust security, no method of transmission over the internet is 100% secure.

Refund Policy

LangEase values customer satisfaction and aims to provide high-quality localization services. However, refunds will only be issued if the service has not been delivered. Once the localization process begins or the service is completed, refunds cannot be granted. 



If you believe you are eligible for a refund due to non-delivery of services, please contact us at support@langease.ai with the relevant details. All refund requests will be reviewed on a case-by-case basis, and LangEase reserves the right to determine the eligibility for refunds.

Your Rights

Depending on your location, you may have rights to:

• Access and download your personal data.
• Request corrections or deletion of your data.
• Opt-out of marketing communications.
• Restrict data processing or object to automated decisions.

To exercise these rights, contact us at support@langease.ai.

Data Transfers

Your data may be transferred to servers located outside your country of residence. By using the Service, you consent to such data transfers, which will comply with applicable privacy regulations.

Miscellaneous

Children’s Privacy

The Service is not directed to individuals under 13 years of age. If we become aware of data collected from minors, it will be promptly deleted.

Links to Other Websites


Our Service may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their Privacy Policies separately.

Changes to This Privacy Policy


We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the “Last Updated” date at the top. For significant changes, we may notify you via email.

Contact Us

If you have any questions about this Privacy Policy, contact us at support@langease.ai.